"Run, don't walk, AWAY from the service center at this location. I'm stunned at how little they knew about fixing a keyboard on a Dell laptop. \n\nIt took them a week to misdiagnose the problem. Then I took it back to them again and they decided it would take another week to totally replace to keyboard. \n\nNot wanting to wait another week, I went to Geek Squad. They looked at the computer, typed in a solution to fix an apparently "well known" glitch in Windows and solved my keyboard issues. Took two minutes and they didn't even charge me. GEEK SQUAD ROCKS!!!"
Best Buy
2.5
38
, North Olmsted
CLOSE · 10:00 - 22:00 · +1 440-779-0021
"So today 12/3/2025 at 640pm I walked into north olmsted best buy to get my glass screen protector on my iPad that I just purchased there a couple days ago. I was told multiple times in person and over the phone I did not and couldn't schedule an appointment with qeek squad to apply the protector and just walk in when I want it done. I have a best buy total membership there. Have been a frequent purchaser and have used qeek squad multiples times. On this occasion though when I walked in the guy who was working there tonight named Jason Kelly (CIA senior) started off saying do you have any appointment? I replied with no i do not, I was told multiples times I didnt need one and couldn't make an appointment to apply a screen protector on. He stated he was very busy tonight and didnt think he could do it. Mind you the screen noted next Available appt was 720pm. He then proceeded to tell me to find someone else working there to apply it. So I did that and Noone would/could help me with this. Some offered but honestly stated they've never done it before which I didnt want bubbles in it so I decided to wait at qeek squad for Jason to accomplish this hopefully. When he got done with the current customer he was working with when I got in I was still sitting there waiting for him to call me up. As soon as the customer walked away, Jason didnt even look my way, he walked straight to the back of the store (doing god knows what). I was in disbelief on the rudeness and unprofessional status he was offering me. I continued to wait he finally comes back and I got up from the seat and started to take my iPad out of the box and walked up to the desk to him. He then stated so theres gonna be a charge for this. I replied with no theres not because ive had this done multiple times before and I have a best buy total membership, he then scruffy said what's the phone number to the account, I gave him it and he had me fill out the form and said okay it'll take like 10 15 min...I said okay. He does the work, surpringly with no issues even though he definitely did not want to do this for me. He then states to me that best buy has new rules for qeek squad and I have to make an appt. Which I replied with again I was told on multiple occasions I do not and couldn't with what I wanted done today. He was very unpleasant, unprofessional, rude and if he doesn't want to do his job then he should just retire. I've never been treated like this before there and Jason Kelley should not be working there with the way he acted tonight. Ill be taking my business to a different best buy location because of him. If I were you id highly recommend going to a different location for best buy qeek squad services if Jason Kelley is going to be the one working with you. He was extremely unpleasant especially when he found out he had no other choice but to do his job."
Best Buy
2
67
7400 Brookpark Rd, Cleveland
CLOSE · 10:00 - 22:00 · +1 216-351-9911
"I ordered a dishwasher in mid November and had it scheduled for delivery at the end of November. They rescheduled my appointment for 12/5/25. Today is 12/4 and I'm just now getting a phone call to let me know that they don't have the inventory yet to deliver to me. It has literally been over a month and I had to take the day off of work to make sure someone was home between your 12 hour delivery window- and you cancel on me the day before?? POOR SERVICE. POOR BUSINESS. I canceled the order entirely and I'm going somewhere else. I will never shop at Best Buy again for anything."
Best Buy
2
49
7830 Plaza Blvd, Mentor
CLOSE · 10:00 - 22:00 · +1 440-974-1151
"While it was nice they took my old iPad in trade and delivered the new one the next day, it is impossible to speak to anyone about trouble setting it up. \nThey want you to make an appointment and come in. Really??"
