Last month at Enterprise Connect, vendors showcased incredible demos where AI agents performed as well as (or better than) human agents. These demos typically involve a frustrated or confused customer ...

Forbes contributors publish independent expert analyses and insights. David Birch is a London-based advisor on digital financial services. If you are skeptical about the advent of agentic commerce, ...

The agentic wars are still less than a year old, but some early adopters have battle scars to show already, as well as positive learnings for others to emulate. Since the agentic AI arms race kicked ...

Companies are racing to develop artificial intelligence tools that can make reservations for flights, hotels and more on your behalf. Here’s what to know. By Gabe Castro-Root A bot may soon be booking ...

Ah, so it's just me who fails them now. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Sometimes, stories about AI write themselves. I don't ...