Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

TEL AVIV, Israel--(BUSINESS WIRE)--Today CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Designed for medium to large businesses across a range ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Love it, hate it, feel indifferent towards it: AI mania is here and showing no signs of slowing down. Ever since generative AI (GenAI) entered the mainstream with the public debut of ChatGPT in late ...

Sophie AI is designed specifically for the service industry to handle any type of interaction, with the ability to understand visual, voice, and text and deliver automated service without compromising ...

Customer Experience (CX) vendor Zendesk has made its third acquisition in less than a year, revealing yesterday that it is buying Ultimate, an AI-powered customer support automation platform. The ...

Customer service is being automated. Will bots take over those jobs? Forrester analyst Christina McAllister advises companies to keep human agents involved in those calls and chats. That’s because ...

In an era of technology revolutionizing various aspects of business operations, customer service stands at the forefront of the transformation. As businesses strive to streamline processes, provide ...

Even in a blazingly fast, digital-first world, our society’s relentless pursuit of procedural and experiential optimization is probably always going to have a stubborn wrench stuck in the gears: ...