CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...

Contact Center as a Service (CCaaS) platforms have become the backbone of modern customer experience strategies, giving organizations the flexibility to deliver consistent service across voice, chat, ...

Contact centers and communication systems are evolving, and organizations must adapt to meet the needs of employees and citizens alike. An on-premises contact center leaves organizations relying on ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jamie Timm Customers’ ...

The contact center-as-a-solution (CCaaS) market is thriving while simultaneously undergoing an identity crisis. CCaaS solutions are being purchased at a rapid rate as companies migrate from their ...

BASINGSTOKE, England--(BUSINESS WIRE)--A new study by Juniper Research has found that global CCaaS (Contact Centre-as-a-Service) market revenue will reach $15.6 billion by 2027; rising from $4.9 ...

As the demand for frictionless, personalized customer experiences continues to rise, businesses are increasingly turning to Contact Center as a Service (CCaaS) solutions to meet the needs of their ...

Contact-centre-as-a-service (CCaaS) subscriptions will leap from $7.5bn at the end of 2023 to generate over $18bn in revenue by 2028, driven by growing support for inbound communication channels, such ...

With the rapid changes that the world is undergoing and the rise in adoption of modern technologies, Contact Centre as a Service (CCaaS) has emerged as a major element for businesses to meet their ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

Whether your organization already has a CCaaS system or plans to adopt one in the future, it’s important to keep security top of mind. In today’s increasingly remote world, a cyberattack is a matter ...