Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

As the cold tests the resilience of hydropower infrastructure, operators are refining ways to monitor and ...

The transformation in automotive retail shows what’s possible in B2B when AI moves from supporting decisions to making them ...

Sourcing diversification has become a common tactic in the apparel and footwear industry to guard against disruptions.

Businesses no longer wait for problems to grow unmanageable. Instead, they focus on preventing issues before they arise. Reactive IT management often results in downtime, lost productivity, and ...

In 2025, safety management is no longer just about compliance—it’s about creating a culture where risks are anticipated and mitigated before incidents occur. Many organizations still operate within a ...

New research finds that succession planning is a top pain point, followed closely by leadership pipeline development.

All of us encounter experiences in life when we may be temporally overwhelmed by a negative emotion, be it anger, pressure, nervousness, despair, or confusion. In these situations, how we choose to ...

Our language reveals our mindset. For decades, we've talked about "change management" and "change readiness"; terms that betray a fundamentally reactive stance. We manage what happens to us. We get ...

We talk a lot about patient safety in the health care field, and for good reason. The real-world consequences of getting it wrong can be devastating for patients and their families. For me, patient ...

As firefighters, you dedicate your careers to protecting lives and property. But somewhere along the line, one critical asset gets neglected—your mental health. Historically, the first responder ...