On one side, systems of interaction – tools that manage how agents communicate with customers, from voice calls and chat to social messaging. On the other, systems of record – the back-end platforms ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Silverback AI Chatbot has announced an expanded focus on its AI-driven conversational system, highlighting the growing importance of automated interaction tools in modern communication environments.