Digital customer engagement has long been a white space. Let us look at how this may become-once again-a revenue driver for brands. Quite a bit is being written about how AI-enabled agents can do ...

AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and China lead adoption, Europe lags significantly, with private AI investment ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address customer needs. There’s more demand on the contact center workforce now than ...

Silverback Chatbot has introduced its latest development, AI Agents, designed to expand the scope of intelligent Silverback Chatbot AI Automation for businesses of all sizes. As digital transformation ...

The strategic imperative for 2026 is transitioning from manual prediction to Agentic Autonomy, a critical shift that ...

Adobe has unveiled an advanced suite of predictive AI agents that are reshaping how businesses manage marketing, creativity, and customer experiences. These tools, seamlessly integrated into the Adobe ...

Amperity, the leading AI-powered Customer Data Cloud, today introduced its Customer Data Agent, the first enterprise AI agent that combines AI insights with actionable results. Built on unified ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Twilio announced what’s pitched as a next-generation Customer Engagement Platform (CEP) at its SIGNAL conference, including a series of updates aimed at re-shaping customer engagement through AI and ...

Google Cloud said today it’s expanding its leadership in the world of artificial intelligence agents with a new set of generative AI models that are specifically targeted at customer engagement ...