Let's consider Apple's new high-tech Vision Pro goggles. In 1997 Steve Jobs was presenting at the Worldwide Developer Conference. During the Q&A section of his presentation, an audience member ...

Current inflation rates and economic uncertainty have led to cost-cutting behaviors among 50% of consumers, resulting in a shift toward physical retail stores saving on the convenience costs of online ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today’s customer experience economy requires a renewed vision for data, a modified ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

The gap between brand vision and positioning and customer perception isn’t always obvious at first. But it can be damaging. Over time, it can weaken loyalty, erode trust, and open the door for ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect. Why? Businesses are falling into the over ...

The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...