Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...
Opinions expressed by Entrepreneur contributors are their own. Loyalty programs don’t usually generate loyalty. Are they inherently a bad idea, or are most companies doing it wrong? It depends on what ...
Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...
Why creating loyalty in your workforce helps create loyalty in your customer base SecurityInfoWatch.com contributing author Bob Harris is managing director for The Attrition Busters and brings over 30 ...
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