I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

As companies continue shifting mission-critical systems to the cloud, they’re discovering that 24/7/365 reliability isn’t a given. Even brief outages can interrupt sales, slow internal workflows and ...

Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

The cyber threat landscape is growing more complex and unforgiving with each passing year. In 2025, outdated disaster recovery (DR) plans will leave businesses alarmingly vulnerable to increasingly ...

A tiered disaster recovery approach enables organizations to align protection with business impact, balancing cost, risk, and compliance while ensuring resilience. Outdated recovery plans often fail ...