Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and ...
Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.
Inspirato Incorporated, a luxury vacation club, has announced its impressive 2024 Net Promoter Score (NPS) of 71, reflecting strong customer satisfaction and loyalty. The NPS measures how likely ...
KANSAS CITY, Mo., Oct. 16, 2025 /PRNewswire/ -- Conexon Connect, the internet service provider arm of rural fiber broadband leader Conexon, today announced an outstanding Net Promoter Score (NPS) of ...
Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...
LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net ...
Have you ever unpacked your grocery order, excited to make a recipe, only to find a weird substitute for a key ingredient? While some might find oatmeal raisin a satisfactory replacement for chocolate ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. NPS is one of the most powerful metrics to determine if the ...
LOS ANGELES--(BUSINESS WIRE)--LicenseFortress, a preeminent provider of license management and compliance solutions for Oracle, IBM, Microsoft, and VMware, proudly announces an impressive Net Promoter ...
For years, customer experience teams have relied on the same metrics to gauge success—NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) fill dashboards and ...
"What is the likelihood that you would recommend our company to a friend or colleague?" This is the question frequently asked following interactions with brands. Results determine a company's Net ...
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