J.D. Power

Residential Electric Utility Satisfaction Ranks Lowest among J.D. Power Residential Utility Studies

According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...

Understand the American Customer Satisfaction Index (ACSI) for Better Investment

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...
jdpower

Life Insurance Customer Satisfaction Varies Widely Based on Carrier and Distribution Channel, J.D. Power Finds

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...
T&D World

Electric Utility Customer Satisfaction Hits Record Low Amid Rising Costs

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a ...
ConsumerAffairs

Customer service is declining and consumers aren't happy about it

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

J.D. Power ranked airlines across 3 fare classes according to its annual customer satisfaction survey — see the results

While JetBlue may be The Wall Street Journal's lowest ranking airline, it's the top pick among customers, according to a new study.

The scourge of customer satisfaction surveys

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...