Amazon is eliminating a customer-service role that could affect hundreds of jobs

An Amazon employee said: "This position was perfect for differently-abled people or for stay-at-home moms like me. And now it's been taken away." ...
Entrepreneur

Stop the Scripted Customer Service — Here’s Why You Should Focus on Being Human Instead

Customer service isn’t a team. It’s how your whole company shows up for your customers, especially when no one’s watching. True customer service is a company-wide culture, not a department, remembered ...
Business Insider

Sam Altman predicts AI will take customer service jobs first — and speed up a 'historical' rate of job turnover

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Thibault Spirlet Every time Thibault publishes a story, you’ll get an alert straight to your ...
Inc

Here Are the Customer Service Jobs AI Isn’t Expected to Replace

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...
Entrepreneur

AI Is an Incredible Customer Service Asset — But It’s Not Flawless. Here’s How to Avoid 4 Common Mistakes.

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...