The risk of AI at work isn't about job loss. It's about cognitive loss: loss of ownership, judgment and clarity.

Nelly Voukaki, Co-Founder and Chief Customer Officer at Looper Insights, has 18+ years of experience in the digital media sector. From the moment we began building Looper Insights, our entire ethos ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this ...

Focusing on customer experience doesn’t require extra time, but it does lead to happier, more loyal customers and increased retention. The customer success team can be the game changer you’re looking ...

Collaborative software is growing in popularity for both accountants and clients. Groupware, as it's also known, helps people work together on a common task to achieve their goals regardless of their ...

Effective team collaboration is essential for the success of any business. When team members work together effectively, they bring their unique skills and perspectives to the table, resulting in ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

CRN reviewed dozens of LinkedIn posts from recently laid off Red Hat employees. Here’s what they have to say about being part of the nearly 800 Red Hatters being let go. Red Hat is laying off nearly ...

Opinions expressed by Entrepreneur contributors are their own. In startups’ fast-paced and ever-changing landscape, achieving success goes beyond merely offering a groundbreaking product or service.

The customer success team can be the game changer you’re looking for to incentivize the growth of your business. This team is responsible for ensuring each customer achieves their desired outcome and ...