In today's fast-paced B2B environment, the bar for customer service excellence keeps rising. Customers now expect not just solutions but personalized and efficient interactions with the companies they ...
Customer experience is one of the most important aspects of creating a leading business, if not the most important. Jeff Bezos infamously built the largest and most successful company on the planet ...
Practically everything shifted online during the COVID-19 pandemic, including how people work, shop and interact with others. The crisis forced companies to accelerate digital initiatives that would ...
We’ve seen the rise of the customer data platform (CDP) in recent years as a central repository for collecting data about customers to better understand their needs. It’s worth noting that Twilio ...
In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More HubSpot is launching a litany of AI-powered features for its sales and ...
BANGALORE, India--(BUSINESS WIRE)--Last year B2B SaaS companies lost over $15 Billion in ARR (Annual Recurring Revenue) from customer churn and it is estimated that annual customer churn would hit $50 ...
Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...
The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in customer success to ...
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