LULU has been actively reshaping its guest experience as part of a broader effort to reinvigorate its U.S. business.

In the digital commerce arena, a single confusing page, an unexpected cost, or an unclear option can silently drain millions ...

The Human Experience combines customer and employee experiences into a new framework for delivering satisfaction at scale. Today’s customer experience (CX) value gap is real and Forsta’s research ...

Blue Water Expands its Management Portfolio with 7th KOA Property. The transition marks another step in Blue Water's mission to redefine RV and resort living with a blend of elevated amenities, ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

FORT WORTH, Texas--(BUSINESS WIRE)--HTeaO, the nation’s leading iced tea franchise, announces the launch of a comprehensive new technology suite designed to enhance guest engagement, streamline the ...

Sustainable guest amenities for the world's best spas and resorts. Custom branded Bodhi slides by Feelgoodz Hospitality are a popular in-room, pool cabana, and spa amenity. Sample of a custom Turkish ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Architects and designers around the world are pushing the boundaries of modern design, and Corian ® Solid Surface is being bent, curved, and twisted to help them realize their boldest visions. In ...