As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

I don’t love talking with strangers. I’m an introvert at heart, and making an effort to engage in social interaction often drains my energy. But still, I do it. Not because I feel like I have to, but ...

Learning how to get better at small talk might not seem like much of a conversational superpower. Arguably everyone’s least favorite part of socializing, surface-level chitchat can be awkward, ...