Market Strategies, Inc. (MSI) has published a comparative benchmarking study on interactive voice response and automated speech recognition menus and systems for energy utilities Market Strategies, ...

Moderate underreporting biases were found when patient responses to an interactive voice response system were compared with medical records in the STAR*D clinical trial. Objective: To evaluate a ...

Interactive voice response reminders had neither a positive nor a negative effect on promoting influenza vaccination over reminders via postcards, but are a potentially less expensive option.

Dr. Dori Pekmezi, Associate Professor in the Department of Health Behavior, has been awarded a Research Project Grant (R01) of $3 million from the National Cancer Institute (NCI). Pekmezi's research ...

54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether LONDON--(BUSINESS WIRE) ...

The technical feasibility of gathering high frequency health data via Interactive Voice Response (IVR) may in some instances exceed the clinical benefit of doing so, finds an article in the Journal of ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.