Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.
For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...
Exchange perspectives and hear from experts who have successfully leveraged digital maturity frameworks to drive progress in healthcare.
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