How do you track customers’ interactions with your company? Touchpoint Dashboard has released an online customer journey mapping tool to do just that. The Wichita, Kansas-based company said that the ...

HACKENSACK, N.J.--(BUSINESS WIRE)--Strativity announces the addition of Journey View within Touchpoint Dashboard, adding both design and utility to the world’s most robust journey management platform.

It’s important to ensure everyone has a positive experience with your brand across all touchpoints. A great way to make this happen is by creating a customer journey map. This will provide you with ...

Let me start with a basic reality of life: people are self-centered. We all are. Everyone has their own frame of reference, which heavily influences what they do and how they do it. Customers, for ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. When it comes to customer experience (CX), a term you often hear ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that offers customized customer analytics solutions, has announced the completion of their new article on customer journey mapping.

Touchpoint Dashboard, a Strativity Group company, has added Journey Validation to its suite of journey management tools, bringing immediate live customer feedback directly into journey maps. With ...

Sprint: Did you know we have an online conference about product design coming up? SPRINT will cover how designers and product owners can stay ahead of the curve in these unprecedented times. When a ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. At any company, senior leaders are tasked with creating ...

Strativity Group's Touchpoint Dashboard, providers of a customer journey mapping platform, released a task management feature, free to all multiple license clients. Task management enables journey ...