There are some traits in your employees that are very hard to change. Training on personality, appearance and temper can challenge even the best of managers. You can, however, teach product knowledge ...

Product knowledge is a competency and customer service is a job role or function. While some customer service jobs don't require product knowledge, service employees in manufacturing, wholesale or ...

Product Knowledge Panels may be the first place shoppers encounter information about a product they’re interested in — and, they may never need to leave the Knowledge Panel to conduct their research, ...

Students who take Northwestern's Master of Engineering Management (MEM) program's Product Management course are introduced to the fundamentals of product management as well as what it takes to secure ...

We’ve all been there or had nightmares about being there. It’s time for the unveiling of your product development team’s work. They’re practically glowing. They lift the metaphorical curtain and…it’s ...

The development of medical technology products requires a diverse set of skills unique from the creation of other commercial, consumer, or industrial products. However, there are many similarities in ...

Executives are laser-focused on optimizing their most valuable assets – people, intellectual property, and proprietary technology. But many overlook one asset that has the power to drive revenue, ...