Camden County Library has added ReferenceUSA to its virtual shelf. This Internet service from infoUSA contains detailed information about 12 million U.S. businesses and is used by more than 1,700 ...

The Onondaga County Public Library system has the answer for anyone who has ever tried to search the Internet and been left with a massive amount of information that may or may not be reliable. And ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

Libraries at public colleges are significantly more likely than those at private colleges to offer reference help to users who initiate their requests electronically. Though three-quarters of all ...

If you are thinking about or are in the early stages of building a virtual reference service for your library, implementing a Virtual Reference Companion (VRC) Resource is a great place to start. I ...

The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act (LSTA) funds for year two of the state’s innovative KnowItNow 24x7 (www.knowitnow.org) virtual ...

This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...

Our new report takes a close look not only at how Americans are using public libraries, but also what sort of services and programming they think libraries should offer — and what they say they would ...