You’re talking to a friend in a coffee shop … and responding to several missed text messages. You’re on the phone with your aunt … and purging your inbox. Sound familiar? It’s easy to see why ...

These days, with so many channels available for two-way communication with customers, it’s never been easier to listen, learn, and understand what your customers need, and then to fill those needs.

How many times have you started an argument with a friend, family member or significant other, and when you stopped to think about it, you realized that the entire argument could have been avoided by ...

Most companies do not lose customers suddenly. Churn rarely comes from a single bad interaction or one pricing decisio ...

One of the biggest reasons companies fail is because they don’t listen to customers. Data has proven this time and time again; according to research from Deloitte, companies that put the customer ...

Authenticx, a conversational intelligence company that uses artificial intelligence to help healthcare organizations understand their customers, today announced it has raised $20 million in new ...

What are some questions you’d like to ask your customers? And if you could interview them, how much time do you think it would take? How much money would you spend doing it? Marketers spend hundreds ...

‘Listening Leaders’ must do more than know how to listen and engage their teams. They must also curate the right tools to listen to customers and track the organization’s presence on social media. If ...

What motivates you to conserve energy? Is it lowering your energy bills? Saving the environment? Or even conserving energy for future generations? Those were the answers given by a few hundred ...

If you could create your own fantasy board of directors, who would be on it? CO— connects you with thought leaders from across the business spectrum and asks them to help solve your biggest business ...

Max Eaglen is a founding director of Platform, a brand consultancy that co-create Customer Experience Centres and work with clients including Vodafone, TAG Heuer and ...

Recently I was eating breakfast in a popular restaurant chain. While there, I observed a way for the restaurant to notably increase its revenue and profit by making a make a change in the way they ...