Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Virtual assistants began booming in 2016 with the rise of new machine learning techniques.

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like. Today’s virtual agents don’t look the same as several ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, today announced the general availability of its Virtual Agent, a new ...

Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let ...

When people talk about "local government," many of them complain too often about slow, ponderous, inaccessible and frustrating bureaucracies that are difficult to work with. That impression is only ...

Virtual Reality (VR) is a technology that allows users to experience and interact with computer-generated environments in a three-dimensional space. Unlike traditional 2D displays, VR creates a sense ...