Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...
With the latest set of reforms, NPS has gotten a complete makeover in 2025 from a rigid traditional retirement tool into something that actually makes sense for modern investors. Below are some of the ...
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