Study: Less than half of hospitals, health systems are pursuing customer-friendly billing statements While hospitals and health systems are focusing more on patient-focused initiatives, they have room ...

In a drive to become more consumer-friendly, healthcare providers are starting to focus their empathy on an area that has been problematic for years – patient bills that are difficult to understand.

Anne Rose, vice president for revenue cycle at Lee Memorial Health System, a five-hospital public system in Fort Myers, Fla., explains how Lee Memorial is trying to make billing more patient-friendly.