For the past six years, I have done a radio show and podcast called Two Guys on Your Head, produced by our local NPR affiliate, KUT. The show airs on Friday mornings. It is great fun to do, and we get ...

Healthcare’s burnout crisis is having a disastrous effect on staffing levels. The annual turnover rate for staff nurses is 22.5%, which costs healthcare organizations $8.55 million annually. Feedtrail ...

Feedback can be uncomfortable for both people. At its best, feedback builds trust, models two-way communication, and encourages all team members. So, what’s the problem? Many people take any feedback ...

Matt Dailey, a software engineer for a data management company, was managing a team with an engineer who wasn’t performing well. This was clear to Dailey—and to the employee. Yet, as I describe in my ...

In the fast-paced world of healthcare, I’ve learned that creating a positive work environment is essential for both staff well-being and patient care. At the core of both outcomes is fostering a ...

Do you filter out the positives? My experience over the years has been that many people reject or minimize positive feedback. Do an experiment. Go up to someone and provide them with a very specific ...

When feedback is interpreted as threatening to one’s sense of self, it can result in feelings of shame and humiliation, defensiveness, and even aggressive behavior. This tends to occur when the ...