In a previous post, 10 steps were outlined on how to have a difficult conversation. Before actually having the conversation, a lot of work needs to go into preparing for the conversation. Specifically ...

Ten nurses discuss how they prepare for difficult conversations with patients. We invite all nurses and nursing leaders currently working in healthcare settings to participate in series of Q&As about ...

Before commercial pilots push back from the gate, they complete a comprehensive preflight check to verify that every system functions correctly during the journey ahead. Before surgeons make the first ...

Years ago, as an inexperienced manager, when the calendar came around to annual review time, I would hastily prepare for the conversations with my direct reports. My preparation involved little more ...