This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. “The customer is always right” is a motto dating back ...

The tools we use to gather customer feedback influence the hypotheses we form, as well as how we interpret our overall CX success. A customer experience leader’s foremost responsibility is to make all ...

Today, everyone in business is comfortably seated on the customer service bandwagon. The “customers-for-life” music is playing. The customer service newsletters clog the mails. As American business ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.

ANN ARBOR, Mich.--(BUSINESS WIRE)--The restaurant scores are in, and there are mixed reviews. Customer satisfaction with the Accommodation and Food Services sector inches back slightly, down 0.6% to a ...

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

When was the last time you felt pleased with a customer service experience? As Warren Buffet once said, we can’t just “satisfy” the customer; we have to learn to “delight” the customer. However, the ...

How do you feel about your cell-phone service? Ornery? You wouldn't be alone: A California consumer group sued three of the nation's largest wireless companies Monday, claiming cell-phone users are ...