This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. “The customer is always right” is a motto dating back ...

Today, everyone in business is comfortably seated on the customer service bandwagon. The “customers-for-life” music is playing. The customer service newsletters clog the mails. As American business ...

The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The restaurant scores are in, and there are mixed reviews. Customer satisfaction with the Accommodation and Food Services sector inches back slightly, down 0.6% to a ...

Building customer loyalty requires going beyond satisfaction with “wow” moments and anticipatory service. A perfect product, caring service, timeliness and service recovery are keys to satisfied ...

Small companies use customer satisfaction ratios or scores to track the performance of their customer service departments. They often incorporate scores of competitors to better gauge their customer ...

How do you feel about your cell-phone service? Ornery? You wouldn't be alone: A California consumer group sued three of the nation's largest wireless companies Monday, claiming cell-phone users are ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

Scarborough residents are largely satisfied with life in town, but they’re worried about the pace and scale and rapid pace of ...

Methodology | The ASCI survey measured both full service and limited service restaurants including fast food spots like Starbucks and Chick Fil-A and full-service restaurants like LongHorn Steakhouse ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.