At my job, we recently tried to upgrade our help desk to HEAT based incident and change management system. We bought an out of box implementation from a third party and it proved to be a less than ...

HarePoint HelpDesk for SharePoint allows you to build a helpdesk system in SharePoint 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box.

The SharePoint conference is over and still new releases are coming fast and furious. The latest is from Microsoft ISV Crow Canyon, which works with Outlook, Exchange and SharePoint, and has added a ...