Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact. Across boardrooms and executive status meetings, there’s a familiar drumbeat: “Are we ...

Nordic banking giant Nordea is rolling out artificial intelligence (AI) technology to speed up its customer service processes. The software, developed by Estonian startup FeelingStream, analyses ...

For a fighter pilot in combat, speed is everything. Speed can sometimes even save your life. That's why we have a saying in the jet fighter community: Speed is life. Those three simple words took on a ...

On October 15, 1908, the Italian poet Filippo Tommaso Marinetti raced his new four-cylinder Fiat sports car down Milan’s Via Domodossola. His bright, sunny fall drive was suddenly interrupted when a ...

The restaurant industry is undergoing a major overhaul, all thanks to the transformative power of artificial intelligence. AI-driven content and analytics are the early architects of this, redefining ...