Frank Mischler of Mischler's Florist has written an estimated 15,000-20,000 thank you notes to customers over the past decade, earning their loyalty in an age of declining customer service.

Confirming with the consumer that their information has been received and a representative will contact them is a great way to bridge the gap from the time the form is filled out to the time a ...

When you think about it, there’s a quiet magic in saying “thank you.” While it’s a super simple phrase, it also holds immense power and can transform an ordinary moment into something special. Whether ...

There are lots of ways you can say thank you for all those holiday gifts without stressing over it. Whether you're expressing your gratitude to a close friend, a relative, or even someone in the ...

Mr. Kramon is a former New York Times editor and a lecturer at the Stanford Business School. Your assignment today: Write a note of gratitude to someone to whom your thanks are overdue. It might be a ...

You have /5 articles left. Sign up for a free account or log in. Often the most common way of giving thanks in professional settings is by writing thank-you notes ...