The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts speaking at CES on Monday ahead of its official Jan. 7 kickoff. AI agents, ...
Enterprise applications vendor Unit4 has long been an advocate of what it calls self-driving ERP. This week, it is taking a big step closer to realizing that vision with the roll-out of Ava, its ...
WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
Microsoft is doubling down on its efforts and is potentially on course to bring AI to gaming and Xbox, starting with a virtual agent. When you purchase through links on our site, we may earn an ...
Kunal is a thought leader in Digital Journal’s Insight Forum (become a member). Healthcare systems are facing the dual challenges of delivering exceptional patient experiences while managing costs and ...
Social agents increasingly operate across text, images, audio, and video, enabling richer interaction and more convincing ...
Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should take five minutes turns into irritation as you navigate endless menus, hold ...
Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...
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