Enterprise applications vendor Unit4 has long been an advocate of what it calls self-driving ERP. This week, it is taking a big step closer to realizing that vision with the roll-out of Ava, its ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Microsoft is doubling down on its efforts and is potentially on course to bring AI to gaming and Xbox, starting with a virtual agent. When you purchase through links on our site, we may earn an ...

It’s only available on beta and to Xbox Insiders in the US, but gamers can now interact with Xbox’s new AI-powered chatbot. The creation of what is now know to be the Xbox Support Virtual Agent was ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Kunal is a thought leader in Digital Journal’s Insight Forum (become a member). Healthcare systems are facing the dual challenges of delivering exceptional patient experiences while managing costs and ...

Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should take five minutes turns into irritation as you navigate endless menus, hold ...

Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...

Social agents increasingly operate across text, images, audio, and video, enabling richer interaction and more convincing impersonation. Visual grounding allows agents to interpret and generate images ...