A new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems with ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

WhatsApp is adding more AI features to its business suite. The company on Tuesday announced it’s introducing the ability for large businesses to reach customers through voice calls, which will allow ...

At the other day GIGAZINE,EMobile starts a voice call service nationwide by borrowing a mobile phone line from NTT docomo in March 2008Although I informed you that the other day GIGAZINE Editorial ...

Google Voice lets you place and receive calls over the internet. It offers great security tools and decent features, making it a good telecommunication platform for small businesses, and our top pick ...

Over the past decade, restaurant reservation technology has largely been defined by incremental improvements to digital booking interfaces and marketplace reach. Phone calls, while still a major ...

Ben Khalesi covers the intersection of artificial intelligence and everyday tech at Android Police. With a background in AI and data science, he enjoys making technical topics approachable for those ...