While traditionally part of manufacturing, business process outsourcing (BPO) — in which companies work with third-party vendors to manage business operations — has grown beyond this one industry.

Following the more traditional business model, most tasks are performed in-house, with departments dedicated to marketing or content creation. But with the rise of social media and the gig economy, ...

What is payroll outsourcing and how does it work? Payroll outsourcing is shifting a company’s payroll function from in-house to a third party. Generally, the payroll provider will: Calculate employee ...

In 2024, global outsourcing contracts reached $41.6 billion, with IT making up 75%. Outsourcing advantages include cost savings, efficiency gains, and access to expertise. Nike exemplifies outsourcing ...

It’s 8 p.m., and you find yourself chained to your desk, drowning in a sea of customer queries. If that sounds all too familiar, you’re not alone–I’ve been there myself, as have many other ...

In this first part of a two-part article, we look at some of the current and future trends and implications of artificial intelligence (AI) for outsourcing, based on our experience as specialist ...

In the vibrant world of startups, the driving engines of innovative breakthroughs across various sectors, many challenges often emerge. These challenges include resource scarcity, fluctuating staff ...

Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. It’s labor arbitrage all over again! IT leaders ...