Analyzing speech to derive business information. Speech analytics is typically applied to the recorded voice conversations in call centers. The first step is to turn the voice into text, and the next ...

The customer service agent on the other end of the phone may seem oblivious to your growing ire, but the computer recording your call isn’t. More and more, companies are using the science of voice ...

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the voice and speech analytics market and it is poised to grow by USD 2.17 bn during 2019-2023, progressing at a CAGR of almost 18% during the ...

Adobe on Thursday unveiled new voice analytics capabilities in Adobe Analytics Cloud designed to help brands personalize customer experiences and drive loyalty via voice-based interfaces. Using ...

NEW YORK, Aug. 10, 2023 /PRNewswire/ -- The voice and speech analytics market is estimated to grow at a CAGR of 16.35% between 2022 and 2027. The market size is forecast to increase by USD 2,565.07 ...

As millions of employees around the world have been forced to work from home for the foreseeable future, employers are looking to find new ways to connect. Nemesysco, a voice analytics technology ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Adobe Analytics Cloud can now track the performance of voice-enabled ...

The speech analytics market hit its stride in 2010. Despite a weak economy, this technology sector has continued to pick up momentum and grow. The number of speech analytics implementations increased ...

One of the biggest pieces of news coming out of Enterprise Connect 2017 was cloud infrastructure giant Amazon Web Services' entry into the contact center space with its Amazon Connect product (see, ...

It’s been just about a year to date since UCaaS provider Dialpad picked up voice analytics startup TalkIQ and introduced its VoiceAI offering, and the company continues to parlay the voice analytics ...

Companies are using business intelligence (BI) tools to parse data from customer interactions, especially phone calls, to gain new insights about relationships, sales performance, and even product ...

BOSTON--(BUSINESS WIRE)--Strategy Analytics - Automakers of all types have largely aligned on touchscreen and voice control as the primary modalities for infotainment HMI. While ...