It’s an iconic image from the middle of the 20th century: a telephone operator sitting at a crazily lit-up switchboard, wearing headphones and directing phone calls wherever they need to go.

There's a lot of power behind the number zero. Just ask the nine operators with the 59th Signal Battalion and Directorate of Information Management. The group is a 24-hour service responsible for all ...

The operator is going off the hook for millions of customers. Starting in January, AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an operator or get directory assistance ...

*(CNN) — The operator is going off the hook for millions of phone customers. Starting in sometime this month (January), AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an ...