In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Dan Connell , Kevin McPartland , Stephen Bruel , Audrey Costabile , David Easthope , Jesse Forster, Kevin Trimble, Nitin ...

The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.

Toyota Center was frozen in time for a portion of Monday night.

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

Kevin Durant hit a 3-pointer with 1.1 seconds remaining to give the Houston Rockets a 100-97 win over the Suns on a night ...

After multiple clock and scoreboard disruptions, the Houston Rockets and Phoenix Suns played on while the PA announcer called ...

The government has been urged to acknowledge the shifting opinions and sensitivities of the British public towards gambling ...

The 2025 season will be one to remember for the Houston Texans. And while it doesn't end with an AFC South division title, ...

SBC News sits down with 1xBet’s Strategic Advisor Simon Westbury about 2025, his first six months in the role, player ...

With the No. 2 seed still dangling but most starters on the sideline, the Eagles’ backups couldn’t finish the job Sunday, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...