Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
What brands need is a single dashboard that consolidates all marketplaces, warehouses and customer data in real time.
Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...
CMSWire Contributor of the Year Greg Kihlstrom examines where AI ambition is colliding with operational reality in marketing ...
CMSWire Contributor of the Year Brian Riback challenges CX and marketing leaders to stop hiding behind metrics and start ...
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