Customer connection has become the defining advantage in e-commerce as brands balance personalization, data, automation, and ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

FPJ: How has Zoom’s strategy in the India SAARC region evolved since its entry in 2019, considering the rapidly changing ...

CMSWire Contributor of the Year Justin Racine breaks down what changed in 2025 and why customer experience separates leaders ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

MIAMI, FL, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI-driven initiatives focused on productivity, customer experience, and the transformation of corporate service operations. C&M, a ...

In a new survey conducted by UPrinting, a U.S.-based online custom printing service, business owners revealed a complex ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

The Human-Animal Connection helps people to build connections with animals, to better communicate with others and to heal through animal therapy. With their new event “Donkey Day Christmas,” they hope ...

American Airlines is using AI, automation, and data to deliver smarter discovery, transparency, reduced friction, and ...