Inspired by the goal of continuous improvement through small steps, Working@Duke invited staff and faculty to share how they ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Goals are standards that individuals use to evaluate how well they are doing now relative to where they want to end up. Goals basically guide our choices. Once you have a goal, the hard part is ...

The U.S. Coast Guard, whose Law Enforcement Detachment 105 is seen here seizing cocaine from a smuggling vessel on Aug 11 in the eastern Pacific Ocean, brought in 5,204 new enlisted personnel. (MCS2 ...

TORONTO - The Flames found the elusive goalscoring they had been chasing early on in this campaign on Sunday. They put up a season-high five goals in a victory over the visiting Rangers to get back in ...

TAMPA, Fla. — Iridium’s shares closed down more than 7% Oct. 23 after the satellite operator lowered its full-year service revenue outlook again, while withdrawing its $1 billion target for 2030 amid ...

My nearly 20 year career at Exelon—one of America's largest utility companies—has reinforced for me the immense responsibility of providing more than 10 million customers with reliable, affordable gas ...

Taking to the social media platform X on Tuesday, Tesla announced it was expanding its footprint in Austin. "Increased service area from 91 to 173 sq miles," the company said in the post. Tesla also ...

Credit scores are supposed to start incorporating “buy now, pay later” loans this fall. The plans may already be hitting a speed bump. Klarna, one of the biggest providers of the popular loans, said ...

In this blog, we’ve collected more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. I’m sure ...