New research has revealed that striking up a connection with the property host is the factor that drives repeat bookings on ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

The Human-Animal Connection helps people to build connections with animals, to better communicate with others and to heal through animal therapy. With their new event “Donkey Day Christmas,” they hope ...

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. "As AI agents handle more and more customer ...

Nordstrom’s overall sales continue to grow, and Heather Bissell thinks she knows the driver: customer experience. The senior director of customer care at Nordstrom says what sets the retailer apart is ...

NEW YORK – October 15, 2025 – iHeartMedia, the leading audio company in America and the No. 1 podcast publisher globally according to Podtrac, today released its third annual study, “AudioCon 3.0: The ...

Think about the last time you made a purchase using your phone. Maybe you were at a coffee shop and when your turn came, you opened your payment app, tapped your phone on the payment device, grabbed ...

AI-powered hyper-personalization enables businesses to anticipate customer needs and deliver meaningful, human-centered experiences at scale. Combining data-driven insights with empathy ensures that ...

Chesky sees AI's potential, but says it will deepen the need for connection. Airbnb announced new social features to help users stay in touch with those they’ve met through Airbnb Experiences. A new ...

At a glittering gala the other night for Creative Community for Peace (CCFP), with 500 guests mingling under the stars at Haim Saban’s house listening to famous rockers, I reflected on the name of the ...

Central Massachusetts’ community banks know where their strength lies. It’s not in offering the latest advances and tech tools, the most sophisticated financial products, or highest CD rates. Their ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...